Refund policy

At minimum, we aim to ensure customer satisfaction and provide a flexible return, replacement, and refund policy. Here are the details of our policy:

Cancellation Policy:

• Cancellations are only accepted if requested immediately after placing the order.
• Orders cannot be canceled once the vendor/merchant has initiated the shipping process.
• Cancellations are not available for perishable items like flowers or food. However, a refund or replacement may be provided if the product is proven to be of unsatisfactory quality.

Damaged or Defective Products:

• If you receive a defective product, please contact our Customer Service team immediately.
• The request will be considered after the merchant verifies the issue.
• You must report the issue on the same day you receive the product for the request to be processed.

Product Expectations:

• If the product received does not meet your expectations or differs from what was shown on the website, you must notify our Customer Service team within the same day of receipt.
• Our team will review the complaint and make an appropriate decision.

Warranty-Related Complaints:

• For products covered by a manufacturer's warranty, please contact the manufacturer directly to resolve the issue.

Refunds:

• If a refund is approved, it will be processed within 6-8 business days.